This policy explains how cancelling and refunds work for getbarberpos, the hosted barbershop POS from SOHOON Technologies. We keep it simple on purpose: no long contracts, no cancellation fees, and clear rules about when money comes back.
This policy is part of our Terms of Service. Last updated October 18, 2026.
The short version
- Free trial: 30 days, no card needed. Nothing to refund because nothing is charged.
- Cancel any time. No contract, no notice period, no cancellation fee.
- Monthly plans: full refund if you ask within 14 days of your first paid charge. After that, no refunds for the current month, but you keep access until it ends.
- Annual plans: pro-rata refund if you ask within 14 days of the annual charge.
- Website setup fee: refundable until design work starts.
- Your data: available for export for 30 days after the account closes.
Free trial
Every new account starts with a free trial of 30 days. You do not need a card to start. You can use the features of your chosen plan, set up your chairs, load products and try the walk-in queue on a real Saturday.
If you decide getbarberpos is not for you, just stop. When the trial ends without a plan, the account pauses. Nobody is charged, and there is nothing to cancel.
Cancelling a paid plan
You can cancel any time:
- In the app: go to your subscription or billing settings and cancel the plan.
- By message: contact support at or through our contact page from the email on the account. We will confirm in writing.
What happens when you cancel:
- Your plan will not renew at the end of the current billing period.
- You keep full access until the end of the period you already paid for.
- After that, the account closes and your data stays available for export for 30 days (see below).
There is no minimum term and no early exit fee. We do not ask you to call, and we will not make you sit through a retention speech.
Monthly plans
Monthly plans are charged at the start of each month of service.
- First paid month: if you ask for a refund within 14 days of your first paid charge, we will refund that charge in full. This covers the case where you moved past the trial, paid, and then found it was not the right fit.
- Later months: once a monthly plan renews, that month is not prorated or refunded. You can cancel at any point, and you will keep access until the month you paid for ends.
Annual plans
Annual plans are paid up front for the year and include a discount compared with paying monthly.
- If you ask within 14 days of the annual charge (whether it is your first year or a renewal), we refund the unused part of the year on a pro-rata basis. We calculate the months you used at the monthly rate for your plan and refund the rest of what you paid, if any.
- After the 14-day window, annual plans are not refunded. You can still cancel so the plan does not renew, and you keep access until the end of the paid year.
We send a reminder before an annual plan renews so it does not catch you by surprise.
Plan changes
- Upgrades (for example, adding a location or moving to a bigger plan) take effect right away. You pay the difference for the rest of the billing period.
- Downgrades take effect from your next billing date. We do not refund the difference for the current period.
Website setup fee
If you buy a website from us (see Website and Bundle), there may be a one-time setup fee.
- The setup fee is fully refundable until design work starts. We will tell you when we are about to begin, usually after we receive your logo, photos and shop details.
- Once design work has started, the setup fee is not refundable, because the time has been spent.
- The monthly website fee follows the same rules as monthly plans above.
Things we do not refund
- Fees your card processor charges you for card payments. We do not process payments and do not receive those fees.
- Charges from third-party services you use alongside getbarberpos, such as SMS, WhatsApp or email providers, hardware sellers or domain registrars.
- Hardware such as receipt printers, scanners or cash drawers bought from other sellers.
- Months already used after the refund window has passed.
How refunds are paid
Approved refunds go back to the original payment method. We usually process them within 5 business days of approval. Your bank or card company may take longer to show the money in your account. Where a refund is for a charge in your local currency, we refund the same amount in the same currency; exchange rate differences from your bank are outside our control.
Your data after cancellation
When your account closes:
- Your data stays available for export for 30 days. You can export products and clients from the app, or ask us for a full export.
- After 30 days, your data is deleted from our live systems. Backups are cleared on their normal cycle after that.
- If you come back within the 30 days, we can reopen the account with everything as you left it.
Your data belongs to you. We will not hold it back over a billing dispute. More detail is in our Privacy Policy.
Accounts closed by us
If we suspend or close an account because it broke our Terms of Service or Acceptable Use Policy, refunds are at our discretion. If we close an account for our own reasons, such as discontinuing a plan, we will refund any unused prepaid time on a pro-rata basis.
Customers in the UAE and Pakistan
getbarberpos is sold to businesses, not to individual consumers for personal use. Consumer protection laws in the UAE, such as the Consumer Protection Law (Federal Law No. 15 of 2020), and consumer protection laws in Pakistan’s provinces mostly protect individual consumers, so they may not apply to a business subscription.
That does not change how we treat you. The refund rules on this page apply the same way in the USA, the UAE and Pakistan. If a law in your country gives you a right that cannot be waived, that right still applies, and nothing in this policy takes it away. This is general information, not legal advice.
Customers in the USA
US subscribers can cancel online any time, as described above, using the same method they used to sign up. We show the renewal terms before you pay and confirm cancellations in writing.
How to ask for a refund
Email or use our contact page from the email on the account. Include your shop name and the charge you are asking about. We reply within one business day.
Changes to this policy
If we change this policy, the version in place when you were charged applies to that charge. We update the date at the top when anything changes.